Cancellation Policy

Last updated 26 July 2026

This policy covers cancelling an enrolment — by you or by us — and moving between cohorts. Where a cancellation results in money being returned, the Refund Policy governs.

1. 1. Cancelling before a programme starts

   Email support@cybernanban.com before the start date. Where you have not yet been given access to materials, we will cancel the enrolment and refund you in line with the Refund Policy.

2. 2. Cancelling after it has started

   You may leave a programme at any time.

   For the Founding Cohort, the satisfaction guarantee in the Refund Policy is the only route to a refund once the programme has begun, and it closes 24 hours after the first live session. After the first live session, and outside that 24-hour window, all fees are non-refundable.

3. 3. Moving to a later cohort

   If something changes and you cannot attend the cohort you booked, tell us before it starts and we will move you to the next one where a place is available. There is no charge for the first transfer.

   A transfer is not a cancellation, and it does not restart or extend the satisfaction guarantee window — that runs from the first live session you attend.

4. 4. If we cancel

   We may cancel or reschedule a cohort — for instructor illness, or too few participants for the format to work. If we do, you choose: a full refund, or a place on the next cohort.

   We will tell you as early as we can, and we will not leave you to find out from a calendar.