Support
Frequently asked questions
30 answers, grouped by where you are in the process. If yours is not here, message us on WhatsApp using the link in the footer, or email support@cybernanban.com.
Who it is for
Who is the AI Security Immersion for?
Cybersecurity professionals, SOC analysts, security engineers, cloud and platform engineers, and IT professionals who are now responsible for AI systems their organisation is already running. It also suits engineers coming into security from an AI or ML background. You should be comfortable with technical concepts and have some grounding in IT, cloud or security.
Who should not join?
Anyone looking for a recorded course to work through later: this is live, and it runs once. Complete beginners with no IT, cloud or security grounding will not get value from it yet. Anyone who wants a certificate without doing the work will be disappointed. And if you are looking to train a whole team, a private enterprise session is a better fit than a seat here — message us instead.
Do I need AI or machine-learning experience?
No. The Immersion teaches the security of AI systems, not how to build them. You do not need to have trained a model, and no mathematics is assumed. If you do come from an AI background, the security framing will be the new part.
Do I need security experience?
It helps, and it is not a hard requirement. What matters is that you are technical: if you understand networks, systems or cloud infrastructure, you will follow it. If you have never worked in IT at all, start with fundamentals first — we would rather tell you that now than take your money.
The Immersion
Is this live, or is it recorded?
Live, instructor-led, and interactive. You can ask questions and get them answered while the session is running. It is not a webinar, a demo, a recorded course or a free workshop — it is one live session with a working practitioner, and it is the entry point to the CN-CAISE programme.
Will I get a recording afterwards?
No. Attendance is the point: the value is in being able to ask about your own systems while somebody who has defended systems like them is on the call. Plan to attend live, and if something genuinely unavoidable comes up, message us before the session rather than after.
What happens during the Immersion?
The enterprise AI attack surface mapped end to end, from prompt to retrieval to tool call to data store. A live walkthrough of a real AI system being taken apart. What defending it actually takes, and where traditional security tooling leaves gaps. Then open Q&A, and your own readiness roadmap.
What do I need on my laptop?
Any laptop that runs a current browser and a video call. A stable internet connection and headphones matter far more than specifications — there is nothing to install in advance, and no lab environment for you to set up. Join from a quiet place where you can talk.
What language is it delivered in?
English. Technical vocabulary is explained as it comes up, and you will not be put on the spot to speak.
What happens after the Immersion?
You decide whether to enroll on CN-CAISE, and we have that conversation with you — there is no automatic charge and no obligation. If you enroll, the programme fee is payable in full at that point. If you do not, you owe nothing further and nothing happens; your seat is simply not carried forward.
Do I get a certificate for attending?
Not for the Immersion itself. CN-CAISE certification is earned by completing the programme and its assessed work, because a credential everybody receives for turning up to one session is worth nothing to the person holding it. The Immersion is where you decide whether to pursue it.
The commitment fee
Why is there a ₹99 commitment fee?
Because a free seat is not a commitment, and a room half-full of people who never intended to come is worse for everybody who did. The fee purchases your access to the Immersion and holds one confirmed seat in your name. It is not an advance payment or adjustment against the CN-CAISE certification programme, it is not a discount on anything, and it is not refundable if you change your mind.
Is ₹99 the cost of the CN-CAISE programme?
No, and it is not an advance payment or adjustment against it either. The CN-CAISE certification programme fee is ₹19,999 plus 18% GST, payable in full if you choose to enroll after the Immersion. The commitment fee purchases your access to the Immersion and is separate from the programme fee. If cost is your obstacle, say so on +91 89259 26240 and we will be straight with you about what is possible.
Is the fee the same for everyone?
Yes. It does not change with your device, your location or how you arrived. Everyone who reaches this page sees the same ₹99, inclusive of GST.
Is there a countdown or a limited-time offer?
No. There was a 24-hour countdown here once and it was removed, because it restarted itself for anyone who cleared their browser — which makes it a decoration rather than a deadline. The only real limit is that the Founding Cohort is capped and the Immersion runs on one date.
Can my employer pay for this?
Yes. You will receive a proper GST invoice in your name automatically, which is what most reimbursement processes need. If your employer needs the invoice raised to the company instead, or wants a quotation before you pay, message us on +91 89259 26240 first and we will sort the paperwork out before you spend anything. For a whole team, ask about a private enterprise session.
Payment
Which payment methods can I use?
Card, UPI, net banking and wallets, through our payment provider's own secure page. Your card number, CVV and UPI PIN never reach us.
My payment failed. Was I charged?
A failed payment should not leave your account. If money did leave and you have no confirmation, it is usually an authorisation your bank releases on its own schedule. Message us on +91 89259 26240 before trying again — do not pay twice, and we will check it with you.
What if I paid but did not get a confirmation email?
Check spam and promotions first. If it is still missing after ten minutes, message us on +91 89259 26240 or email support@cybernanban.com with the payment reference and we will resend it. Your seat is safe either way — the payment record is what confirms it, not the email.
Is my seat held before I pay?
No. Seats are confirmed in the order payments are received, and the Founding Cohort is capped, so filling in the form does not hold anything. If a payment fails, nothing is charged and your details are kept — try again, or message us on +91 89259 26240 and we will sort it out.
Refunds
Can I get a refund?
The commitment fee is non-refundable and non-transferable: it cannot be returned for a change of mind, and it cannot be moved to another person or a later Immersion. Please do not pay it unless you are content with that. If we cancel or reschedule the Immersion, that is different — the refund policy sets out what happens, and you should read it before you pay.
The older terms page says purchases are non-refundable. Which applies?
Those published terms are the ones that apply, and the CN-CAISE refund policy says the same thing about the commitment fee. Neither promises you a refund for a change of mind, and this funnel does not claim one.
How do I ask for a refund, and how long does it take?
One message: email support@cybernanban.com with "Refund" in the subject, or message +91 89259 26240. Include the email you registered with. We will acknowledge it and tell you the timeline when we reply. Approved refunds go back to the method you paid with.
The programme
How is CN-CAISE different from a general cyber security course?
AI security is the whole subject, not a chapter bolted onto a traditional syllabus. The programme is live and cohort-based rather than a video library, the work is assessed properly, and it is taught by someone who has defended banking, government, telecom and manufacturing infrastructure for two decades.
Will you get me a job?
We give career guidance, portfolio review, mock interviews and placement assistance, and the work you produce is work you can show an interviewer. We do not guarantee a job, an interview or a salary, and we will not pretend otherwise.
Is the material legal to practise?
Inside our labs, yes — that is what they are for. Outside them, the same techniques can be criminal offences unless you own the system or have written permission. The terms cover this in detail, and it is taken seriously: misusing what you learn ends your access.
I am under 18. Can I join?
Yes, with a parent or guardian enrolling for you and giving consent. That is both our rule and a requirement of the Digital Personal Data Protection Act 2023.
Privacy and support
Do you use cookies?
The funnel sets no cookies of its own. It uses a small number of browser-storage keys, listed one by one in the cookie policy, and none of them outlives the tab. Analytics and advertising vendors are named there too, and none of them load without your consent.
Can you delete my data?
Yes. Email support@cybernanban.com and we will delete what we are not required to keep for tax or legal reasons, and tell you what is left and why. You may also clear your browser data for cybernanban.com to remove anything stored locally.
How do I reach a human?
WhatsApp +91 89259 26240 is fastest. Email support@cybernanban.com works for anything that needs a record, and for refunds, data requests and complaints. The contact page lists business hours and what to expect.